FAQs

Every item sold by Savonches is guaranteed authentic. Each piece is inspected by our in-house authentication team before it is listed.

If an item you purchased from Savonches is shown not to be genuine, we will refund the full purchase price — including original shipping and taxes — to your original payment method, and we will cover the cost of returning the item to us.

To make an authenticity claim:

1. Email Support@savonches.com within 90 days of delivery with your order number.
2. Include a written opinion from the brand or a recognized professional authentication service stating the item is not authentic.
3. Return the item in the condition you received it, with all tags, packaging, dust bags and any Savonches authentication tag attached.

We may also have the item reviewed by an independent authentication service at our expense. If that review confirms the item is not genuine, or we cannot confirm it is genuine, you receive a full refund. We respond to claims within 3 business days and issue refunds within 5 business days of receiving the item.

Authenticity claims are separate from standard returns: the 7-day window and store-credit terms below do not apply to them.

Entrupy certification is available for an additional cost on select accessories and leather goods. Please email support@savonches.com to inquire about receiving an Entrupy certification with your purchase. 

All orders are shipped via UPS Ground (2-4 Business Day). Priority shipping methods are available at checkout. Once an order has been placed, please allow us a 1-2day processing period to ensure that the transaction is accepted.

Return requests must be completed within 7 days of package arrival to receive a full store credit minus shipping costs. Items that are eligible for a return must not be washed, worn, or damaged, and must be returned in the original Savonches packaging. Items that were sold with an original branded box or dustbag must be returned with this packaging. Return requests that do not meet the stated conditions may be subject to a partial refund or the refusal of a refund. Please review our detailed item descriptions prior to completing your purchase.

Authenticity claims are covered separately under our Authenticity Guarantee and are not subject to the 7-day window or store credit terms.

The condition of all items are graded following this guide found below. If you would like extra photos of an item please email Support@savonches.com

https://savonches.com/pages/condition-standards

Our appointment only shopping is available in Miami, Florida. Please email support@savonches.com to inquire about making an appointment.

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